Privacy policy

PRIVACY POLICY

Diamond Imports Pty Ltd (ACN 115 719 054 | ABN 60 115 719 054) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. INFORMATION WE COLLECT
We collect personal information including your name, email address, phone number, delivery address and order details when you:

  • Make a purchase or enquiry through our website
  • Contact us by phone or email
  • Subscribe to our mailing list
  • Book an appointment with us

2. HOW WE USE YOUR INFORMATION
Your personal information is used to:

  • Process and fulfil your order
  • Communicate with you about your purchase or enquiry
  • Send you relevant updates, new stock notifications and offers (with your consent)
  • Improve our website and services
  • Comply with our legal obligations

We do not sell, rent or share your personal information with third parties for their marketing purposes.

3. PAYMENT INFORMATION
Diamond Imports does not store or process credit card information through our website. Payments are made via BPAY or Bank Deposit through your own financial institution's secure banking platform.

4. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third party service providers who assist us in operating our website and conducting our business (such as shipping carriers and IT service providers). These parties are required to keep your information confidential and secure.

We may also disclose your information where required by law or in connection with legal proceedings.

5. EMAIL COMMUNICATIONS & MARKETING
If you subscribe to our mailing list, you may receive occasional emails about new diamond stock, promotions and educational content. All marketing emails include an unsubscribe link. You can opt out at any time by clicking unsubscribe or contacting us directly at diamonds@diamondimports.com.au. We comply with the Australian Spam Act 2003.

6. COOKIES & WEBSITE DATA
Our website uses cookies and analytics tools to improve your browsing experience and understand how visitors use our site. This data is collected in aggregate and does not personally identify you. You can disable cookies through your browser settings, although this may affect website functionality.

7. DATA SECURITY
Diamond Imports takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Our website uses SSL encryption for data transmission. However, no method of internet transmission is completely secure and we cannot guarantee absolute security.

8. ACCESS & CORRECTION
You have the right to request access to the personal information Diamond Imports holds about you, and to request that any inaccurate information be corrected. To make a request, contact us at:

Email: diamonds@diamondimports.com.au
Phone: (02) 9251 4444
Post: PO Box 1935, Bondi Junction NSW 1355

We will respond to access requests within a reasonable timeframe. In some circumstances, we may be required by law to refuse access.

9. COMPLAINTS
If you believe Diamond Imports has handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. CHANGES TO THIS POLICY
Diamond Imports may update this Privacy Policy from time to time. Please check this page periodically for any changes. Your continued use of our website following any update constitutes acceptance of the revised policy.

Last updated: August 2026