Refund policy

RETURNS & REFUNDS

Diamond Imports is committed to the highest quality products and customer satisfaction. Please read our returns policy carefully before purchasing.

14-DAY MONEY BACK GUARANTEE
If a product is faulty or damaged in its craftsmanship at the time of delivery, you may return it within 14 days of the delivery date. Diamond Imports will replace the item with the same product as ordered. Shipping costs and insurance costs cannot be refunded as they have been incurred.

RETURN CONDITIONS
Returns will only be accepted where:

  • The item is in its original, new and unused condition
  • All original documentation including the diamond certificate is included
  • The diamond has not been set in jewellery or altered in any way
  • A Return Authorisation (RMA) number has been obtained from Diamond Imports prior to returning
  • The item is received by Diamond Imports within 5 days of the RMA being issued

Diamond Imports reserves the right to refuse a return if these conditions are not met.

CHANGE OF MIND
As each diamond is unique and independently certified, we do not accept returns for change of mind on loose diamonds. We encourage all customers to thoroughly review the diamond certificate and contact us with any questions before purchasing.

CUSTOM AND MADE-TO-ORDER JEWELLERY
All custom-designed and handcrafted jewellery is made to your individual specifications. Custom orders are non-refundable once production has commenced, unless there is a manufacturing fault.

HOW TO RETURN AN ITEM

  1. Contact Diamond Imports within 14 days of delivery at diamonds@diamondimports.com.au or (02) 9251 4444
  2. Obtain a Return Authorisation (RMA) number — returns without an RMA number will not be accepted
  3. Package your item securely with all original documentation
  4. Ship the item via insured registered post — Diamond Imports is not responsible for items lost or damaged in return transit

REFUNDS
Where a refund is approved, it will be issued in the same form as the original payment within 5–7 business days of the returned item being received and inspected.

AUSTRALIAN CONSUMER LAW
Our returns policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or excludes any consumer guarantees that cannot be excluded by law.